Our Leadership Team meets quarterly to revisit the direction that we are providing to the system and fine tune as necessary. Balanced growth, relationship based and implementation driven are our priorities beginning in 2016 and beyond. The goal of the 1Q16 Leadership Retreat was to find a way to live these words.

The first two are really more philosophies than actions. They will be the “sum of our efforts" not efforts unto themselves. But that is not the case with Implementation as it is very actionable, and actionable in a number of different ways. So the question became “What would help the most?”

Here is what we came up with and why

• Center Plans
  • Too simple not to do…too powerful not to like.
  • An understanding of where you are now and where you want to go always informs efforts to grow.
• Quarterly Visits
  • A year is too long to wait between measurements and way too long to go before updating and fine-tuning actions.
• T12M Tracking
  • “Speaking the Numbers” will inform us all, about the strengths and weaknesses of each Center, giving you a way to benchmark against others in our brand and our industry.
• MAP and Quarterly Campaigns.
  • Simple tools implemented “well and consistently" are a proven way to find the “more sales” we believe you will want.

Now we need your participation to make it something we live, not just talk about.

In May 2016, the Area Franchisees of our system agreed to support our implementation initiative with a full and fresh effort. From that conversation was born the “Implementation Boxscore”.

A running recap of the success of all our efforts to get implemented, 5 key tools and systems that had been built to help Franchisees grow their businesses.